Shipping & policies
Free shipping on UK orders
NORMAL DELIVERY TIMES
I will send your item by Royal Mail first class or, for overseas deliveries, by Royal Mail international standard, normally within 1-2 days of receiving payment.
Please note two-day Royal Mail strikes are planned each week from the end of November.
Deliveries usually take:
- UK: 3 days
- Europe: 1-2 weeks
- United States and Canada: 2 weeks
- Australia, New Zealand and everywhere else: 3 weeks
To keep costs down for customers, items are not tracked unless this is specifically requested and the additional cost is covered.
These are the last dates for placing Christmas orders, but delivery in time for Christmas cannot be guaranteed, especially with Royal Mail delays due to industrial action:
- UK: Thursday 8 December
- Europe: Friday 2 December
- USA and Canada: Thursday 1 December
- Australia, New Zealand and everywhere else: Sunday 27 November
IF YOUR ITEM DOESN'T ARRIVE
Royal Mail doesn't consider items lost until after:
- 10 business days for items posted within the UK
- 28 business days for items posted to destinations outside the UK
Please let me know if your item doesn't arrive when expected and I'll do my best to help.
RETURNS AND EXCHANGES
I'm happy to help, just contact me within 14 days of delivery. You need to send items back within 30 days of delivery.
You're responsible for the return postage costs. It doesn't matter if the box has been opened, but the contents must be unused and undamaged. If the item isn't returned in its original condition, you will be responsible for any loss in value.
You can cancel any time within 24 hours of purchase as long as I haven't already posted it. If it's been posted, just follow the returns policy.
CUSTOMS AND IMPORT TAXES
You are responsible for any customs or import taxes that may apply. I'm not responsible for delays due to customs.
VAT and the EU
VAT is charged at your national rate by your government on all goods coming into the EU from the UK. If you are in the EU please order through my Etsy store as Etsy has systems which will collect the necessary taxes. This avoids delay at customs so you will receive your order more quickly.
Due to new packaging regulations (VerpackG) which came into effect in Germany from 1 July 2022, I will no longer be able to accept orders from customers in Germany. It is not practical or cost-effective for a tiny business like mine to comply with the legislation.
I take your privacy seriously. Your name, your address and your email address will be used by me to complete your order or to contact you in connection with your order.
If you have signed up to my newsletter, I will contact you roughly once a month with information about new designs, special offers for subscribers or sales. You can unsubscribe at any time.
Your details are kept securely on a password-protected computer. I will not pass on your information to anyone else.
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