Shipping & policies

Free shipping on UK orders

I will send your item by Royal Mail first class or, for overseas deliveries, by Royal Mail international standard, normally within 1-2 days of receiving payment. 

Deliveries usually take:

UK: 3 days
Europe: 1-2 weeks
United States and Canada: 2 weeks
Australia, New Zealand and everywhere else: 3 weeks

To keep costs down for customers, items are not tracked unless this is specifically requested and the additional cost is covered.  

CHRISTMAS POST

Last order dates are published in the autumn each year.

IF YOUR ITEM DOESN'T ARRIVE

Royal Mail doesn't consider items to be lost until it's more than:

  • 10 business days for items posted within the UK
  • 28 business days for items posted to destinations outside the UK

Please let me know if your item doesn't arrive when expected and I'll do my best to help.

RETURNS AND EXCHANGES

I'm happy to help, just contact me within 14 days of delivery.  You need to send items back within 30 days of delivery. 

You're responsible for the return postage costs.  It doesn't matter if the box has been opened, but the contents must be unused and undamaged. If the item isn't returned in its original condition, you will be responsible for any loss in value.

CANCELLATIONS

You can cancel any time within 24 hours of purchase.

CUSTOMS AND IMPORT TAXES

You are responsible for any customs or import taxes that may apply.  I'm not responsible for delays due to customs.

VAT and the EU

The price you pay on my website includes VAT at 20% as I am VAT-registered in the UK. If you are in the EU, VAT will be charged at your national rate by your government, collected by your postal service, on goods coming into the EU from the UK. To make sure you aren't charged VAT twice, I will refund the UK VAT paid on any orders from EU customers. 

GERMANY

Due to new packaging regulations (LUCID) coming into effect in Germany from 1 July 2022, I will no longer be able to accept orders from Germany.

PRIVACY

I take your privacy seriously.  Your name, your address and your email address  will be used by me to complete your order or to contact you in connection with your order.

If you have signed up to my newsletter, I will contact you roughly once a month with information about new designs, special offers for subscribers or sales.  You can unsubscribe at any time. 

Your details are kept securely on a password-protected computer.  I will not pass on your information to anyone else. 

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